Cross-Functional Customer Experience Program
ID: 3069481-40
Potential Value
$1
Deal Value
$1
Stated Probability
10%
Days in Pipeline
119
Service Line
Consulting
Field of Play
Customer & Growth
Opportunity Sub-SL
Customer & Growth
Competency
Customer Experience
Global Service Code
Product Strategy - SellSep (80328)
Partner
Collins Mark
Pursuit Leader
Bennett Lars
Open Date
Jan 14, 2026
Anticipated Win Date
Nov 6, 2027
Close Date
N/A
Description
Cross-Functional Customer Experience Program
Triage & Expected Value
Predicts likelihood of pursuit vs. decline
P(Pursue)
14.5%
Expected Value (EV = P(Pursue) × P(Win) × Value)
$0
Key Triage Drivers
Win Probability Models
P(Pursue)
14.5%
Model A: Planning
17.3%
Model B: Early Signal
14.5%
Stated Probability
10%
Includes deal age and timeline factors. Best for active pipeline management.
Win Probability
17.3%
Key Drivers
Plain English
The model a: planning estimates a low probability of winning (17%). Factors working against: time in current pipeline stage, brand new pursuit (vs renewal), deal age (days since open).
Excludes timeline factors. Better for early-stage assessment.
Win Probability
14.5%
Key Drivers
Plain English
The model b: early signal estimates a low probability of winning (14%). Factors working against: brand new pursuit (vs renewal), service sub-line track record, sub-sector track record.