Cross-Functional Customer Experience Framework - FY26
ID: 2724778-10
Potential Value
$0
Deal Value
$0
Stated Probability
25%
Days in Pipeline
434
Service Line
Consulting
Field of Play
Technology
Opportunity Sub-SL
Technology
Competency
Enterprise IT Transformation
Global Service Code
Governance Framework (98087)
Partner
Wright Andrea
Pursuit Leader
Brooks Fernando
Open Date
Mar 5, 2025
Anticipated Win Date
May 1, 2026
Close Date
N/A
Description
Cross-Functional Customer Experience Framework - FY26
Triage & Expected Value
Predicts likelihood of pursuit vs. decline
P(Pursue)
43.3%
Expected Value (EV = P(Pursue) × P(Win) × Value)
$0
Key Triage Drivers
Win Probability Models
P(Pursue)
43.3%
Model A: Planning
30.1%
Model B: Early Signal
19.5%
Stated Probability
25%
Includes deal age and timeline factors. Best for active pipeline management.
Win Probability
30.1%
Key Drivers
Plain English
The model a: planning estimates a low probability of winning (30%). Factors working against: time in current pipeline stage, brand new pursuit (vs renewal), lead sales credit %.
Excludes timeline factors. Better for early-stage assessment.
Win Probability
19.5%
Key Drivers
Plain English
The model b: early signal estimates a low probability of winning (19%). Factors working against: brand new pursuit (vs renewal), service sub-line track record, market segment.