Transformative Customer Experience Framework (Revised)
ID: 8975486-10
Potential Value
$5,000,000
Deal Value
$3,000,000
Stated Probability
25%
Days in Pipeline
819
Service Line
Consulting
Field of Play
Customer & Growth
Opportunity Sub-SL
Customer & Growth
Competency
Customer Experience
Global Service Code
Product Strategy - SellSep (80328)
Partner
Collins Catherine
Pursuit Leader
Martin Angela
Open Date
Feb 14, 2024
Anticipated Win Date
Dec 31, 2026
Close Date
N/A
Description
Transformative Customer Experience Framework (Revised)
Triage & Expected Value
Predicts likelihood of pursuit vs. decline
P(Pursue)
32.9%
Expected Value (EV = P(Pursue) × P(Win) × Value)
$444,479
Key Triage Drivers
Win Probability Models
P(Pursue)
32.9%
Model A: Planning
27.0%
Model B: Early Signal
4.4%
Stated Probability
25%
Includes deal age and timeline factors. Best for active pipeline management.
Win Probability
27.0%
Key Drivers
Plain English
The model a: planning estimates a low probability of winning (27%). Factors working against: time in current pipeline stage, brand new pursuit (vs renewal), lead sales credit %.
Excludes timeline factors. Better for early-stage assessment.
Win Probability
4.4%
Key Drivers
Plain English
The model b: early signal estimates a low probability of winning (4%). Factors working against: brand new pursuit (vs renewal), service sub-line track record, deal size.