Responsive Customer Experience Strategy
ID: 1855212-10
Potential Value
$1,500,000
Deal Value
$0
Stated Probability
10%
Days in Pipeline
145
Service Line
Consulting
Field of Play
Organization & People
Opportunity Sub-SL
Organization & People
Competency
HR Transformation
Global Service Code
Asset Recovery (63713)
Partner
Rodriguez Ming
Pursuit Leader
Medina Charlotte
Open Date
Dec 19, 2025
Anticipated Win Date
Feb 16, 2026
Close Date
N/A
Description
Responsive Customer Experience Strategy
Triage & Expected Value
Predicts likelihood of pursuit vs. decline
P(Pursue)
36.4%
Expected Value (EV = P(Pursue) × P(Win) × Value)
$120,076
Key Triage Drivers
Win Probability Models
P(Pursue)
36.4%
Model A: Planning
22.0%
Model B: Early Signal
4.7%
Stated Probability
10%
Includes deal age and timeline factors. Best for active pipeline management.
Win Probability
22.0%
Key Drivers
Plain English
The model a: planning estimates a low probability of winning (22%). Factors working against: service sub-line track record, brand new pursuit (vs renewal), lead sales credit %.
Excludes timeline factors. Better for early-stage assessment.
Win Probability
4.7%
Key Drivers
Plain English
The model b: early signal estimates a low probability of winning (5%). Factors working against: service sub-line track record, brand new pursuit (vs renewal), market segment.